Return and Refund Policy

1. General

• Supertron Electronics Pvt Ltd, having its registered address at Supertron Electronics Pvt Ltd. 2^nd cooper Lane, Off R N Mukherjee Road Kolkata 700001, is managing and operating the Shop.Crucial.in (Micron Technology Inc.) through which it inter alia facilitates the sale and purchase of Crucial Products Memory (DRAM), Storage (SSDs), RAM Accessories and other products.
• We aim to provide the best customer experience to our Users beginning from placing an order to initiating a return. While transacting on the Micron Technology Inc., you can expect a hassle-free experience in returning the Product that you have ordered and can rely on us as your preferred shopping destination.
• This return and refund policy (“Policy”), together with the Terms sets out our procedures and policies in accepting Product, return and refund thereof.

2. Applicability of Policy

• Product(s) on the Micron Technology Inc., you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the terms contained in this Policy, you are advised not to transact on the Micron Technology Inc.
• Please note that we may from time to time change the terms of the Policy that govern your return and refund of an order for Products on the Micron Technology Inc. Every time you wish to use the Micron Technology Inc., please check the Policy to ensure you understand the terms and conditions that apply at that time.

3. Cancellation of Products

• Order once placed cannot be cancelled.

4. Return

• You may initiate the request for return of the Product at the time of delivery (Return Period), post-delivery we would not accept any return request. If,
  
  The Product delivered has any physical damage, have a missing part or are different from what was ordered basis the Product description on Micron Technology Inc., you are required to contact customer care details mention below to intimate of any physical damage, missing or wrong product etc., at the time of delivery.
  
  Products reported, return will only be processed, if the Product is not found to be activated and may be subjected to verification as per the terms of this Policy.
  
  Product was found defective or is dead on arrival; You are required to contact Kaizen customer care (18005708866) to intimate about any defect or non-functionality condition of the Product i.e., if the Product delivered is dead on arrival (DOA). Product being reported under defective/DOA cases; the return will be processed subject to verification as per the terms of this Policy.
  
  In case of any issue arising after delivery Users may contact Kaizen customer care (1800578866) the directly under the Product warranty provided by the manufacturer (as applicable).
  
  All our packages come with "Tamper Evident Void Seals". Please ensure that you do not accept packages where the seal is tampered. Acceptance of a tampered "Void Seal" or a damaged box will automatically disqualify you from any return claims for physically damaged/defective products, incorrect product, or missing accessories.
  
  You should raise a return request at 18005708866 or Crucial.CustomerCare@Supertron.com to get a return authorization code for any of the eligible reasons. Once we receive your return request, we will process the request for refund within 15 working days.

5. Refund

• At the time of raising a request for return the Products on the Micron Technology Inc., you may seek refund. Such refund will be made to you only in the event the payment has been received by us for the Product.
• Please be informed that when you opt to return the Products, upon our verification and assessment of the Products and the documents relating there to, the refund amount for such Products which are eligible for return as per the terms of this Policy, will be processed within 15 working day of raising of request. Your refund will be processed only when the conditions as may be stipulated by us are fulfilled, such as the Product being returned in original condition, along with the price tag intact including original packaging of the Product, the brand outer packaging of the damage or defective or inaccurate Product and all accessories therein is intact. For the sake of abundant clarity, it is clarified that we shall not make any refund in respect of a Product that is deemed ineligible for a refund based on our verification and assessment. You acknowledge that after initiation of refund, it may take additional time for your refund to reflect in your account which is subject to your financial institution or payment solution provider terms and conditions.
• We do not make any cash refunds. The amount will be refunded to you within 15 working days of raising request into the original the mode of payment chosen by you. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may contact us, and we will gladly help you.
• Refund to be made to the User shall not include any amount paid towards shipping charges or any other such charges applicable from time to time. However, in the event a Product has been delivered with a defect or damage (for reasons attributable to, and accepted by us after due verification at its sole discretion) we may refund the shipping charges to you. You will be provided with a refund if you have received a non-returnable Product in a damaged or defective condition subject to verification and examination of the damage or defect of the Product by us.
• If for any reason the refund to the original Mode of Payment fails at our payment gateway, then we will reach out to you to share alternate account details to process a manual refund. No other exceptions will be made for refunds to a different card or bank account.

6. Customer Support

• Any queries or concerns relating to the shipping and delivery of Products as per this Policy may be directed by you to our customer support team who can be contacted at the below mentioned details:
  Email us on Crucial.CustomerCare@Supertron.com
• Call us at 18005708866(10:30 AM to 6:30 PM, Monday to Friday, 10:30 AM to 3 PM Saturday)